Key Stakeholders / Relationships

• Senior Managers and Business Leaders
• Project Managers
• Business Analysts
• Infrastructure Team
• Software Development
• Software Testing Team
• System Architects
• Playout Operations Team
• Client contacts

Primary Objective/s

1. Project Delivery Excellence

• Deliver all allocated projects on time, within scope, and within budget, meeting or exceeding customer expectations.
• Maintain accurate project plans, schedules, and documentation for all active initiatives.
• Implement proactive risk and issue management, ensuring timely mitigation and escalation.
• Ensure smooth transition of completed projects into BAU operations.

2. High-Ǫuality Service Delivery

• Ensure all SLAs and KPIs for the Client account are consistently met or exceeded.
• Drive improvements to service delivery workflows to increase efficiency and reduce operational friction.
• Oversee and reduce recurring service incidents through root cause analysis and corrective action implementation.
• Maintain strong alignment with operations teams to provide ongoing support and stability.

3. Client Relationship & Stakeholder Management

• Build and maintain a trusted, collaborative relationship with our customer stakeholders at all levels.
• Serve as the primary point of contact for delivery-related discussions, escalations, and updates.
• Facilitate regular governance meetings, providing clear reporting on progress, risks, timelines, and budgets.
• Ensure client expectations are well-managed and communication is transparent at all times.

4. Governance, Reporting & Financial Management

• Provide accurate and timely project dashboards, status reports, and executive updates.
• Maintain strong financial control over project budgets, forecasts, and resource allocations.
• Ensure all project and service delivery activities comply with internal PMO processes, contractual obligations, and quality standards.

5. Operational Leadership & Team Enablement

• Support onboarding and knowledge transfer to ensure all team members working on allocated projects understand workflows, expectations, and priorities.
• Promote a culture of continuous improvement, identifying and implementing enhancements to processes, tools, and communication workflows.
• Ensure cross-functional teams work cohesively toward shared delivery goals.
• Advocate for product and workflow improvements that enhance customer value and operational efficiency.

6. Strategic Contribution to the allocated Client Account (s)

• Contribute to long-term roadmap alignment, ensuring delivery efforts support the Customer’s strategic goals.
• Support capacity planning and resource forecasting to ensure the account is adequately staffed and resourced.
• Identify opportunities to expand service offerings, improve delivery performance, or strengthen account stability.

7. Professionalism & Customer Satisfaction

• Maintain high standards of professionalism in all client interactions.
• Monitor customer satisfaction levels and implement improvements based on feedback.
• Ensure that delivery outcomes contribute positively to the Customer’s overall experience with Planetcast.

Accountabilities & Responsibilities

1. Project Delivery Management

Accountable for:

• Delivering all Client’s projects on time, within scope, and within budget.
• Ensuring risks, issues, and dependencies are proactively managed.
• Maintaining accurate project documentation and governance artefacts.

Responsible for:

• Leading project execution from initiation to completion.
• Creating project plans, schedules, RAID logs, and communication plans.
• Coordinating cross-functional teams (Engineering, Product, ǪA, Operations, Support).
• Managing project escalations and ensuring timely resolution.

2. Service Delivery & SLA Performance

Accountable for:

• Meeting all service SLAs and KPIs for the Client’s account.
• Ensuring operational incidents are followed through to root cause and closure.
• Overseeing smooth handovers from project delivery to BAU operations.

Responsible for:

• Monitoring daily service performance and identifying areas requiring improvement.
• Working closely with operational teams to maintain service stability.
• Driving corrective actions for recurring issues.
• Ensuring service workflows support operational efficiency and consistency.

3. Client Relationship & Stakeholder Engagement

Accountable for:

• Maintaining a strong, trusted relationship with the Client’s stakeholders.
• Acting as the primary point of contact for all delivery-related discussions.
• Managing client expectations through transparent communication.

Responsible for:

• Facilitating governance meetings, project reviews, and service updates.
• Providing accurate communication on progress, risks, and decisions.
• Handling client escalations professionally and effectively.
• Translating client needs into actionable delivery initiatives.

4. Financial & Governance Control

Accountable for:

• Managing project budgets, forecasts, and operational costs.
• Ensuring compliance with internal delivery frameworks and contractual requirements.
• Providing accurate performance reports to internal leadership and the Client.

Responsible for:

• Tracking project and service financials, including invoices and resource usage.
• Preparing dashboards, status reports, and executive summaries.
• Supporting commercial discussions, including scope changes and contract impacts.
• Ensuring delivery teams adhere to PMO standards and quality expectations.

5. Operational Leadership & Team Enablement

Accountable for:

• Ensuring teams working on the Client’s account are aligned, trained, and equipped to deliver.
• Supporting onboarding, development, and knowledge-sharing across delivery and operational staff.
• Fostering a culture of collaboration, accountability, and continuous improvement.

Responsible for:

• Guiding team members on workflows, expectations, and priorities.
• Coordinating resource onboarding and workload management.
• Providing day-to-day support to cross-functional teams contributing to delivery.
• Identifying skills gaps and supporting training initiatives.

6. Product, Process, and Workflow Improvement

Accountable for:

• Championing initiatives that enhance service and project delivery efficiency.
• Identifying opportunities for tooling, automation, or workflow enhancements.
• Ensuring improvements align with both customer needs and internal delivery objectives.

Responsible for:

• Collaborating with Product and Engineering teams on enhancements and feature requests.
• Supporting the rollout of new tools, processes, or operational changes.
• Providing feedback based on delivery and operational observations.
• Helping embed process improvements across teams.

7. Strategic Contribution to the Client’s Account

Accountable for:

• Contributing to long-term account planning and roadmap alignment.
• Ensuring delivery efforts support customer goals and future service expansion.
• Managing risk mitigation strategies that support long-term account stability.

Responsible for:

• Supporting capacity planning and resource forecasting.
• Identifying opportunities to strengthen Planetcast’s value offering to the Client.
• Participating in strategic discussions with leadership and customer stakeholders.
• Helping align internal teams around strategic priorities for the account.

Key Competencies / Attributes Required

1. Project Management Excellence

• Strong understanding of project methodologies (Waterfall, Agile, hybrid).
• Ability to manage multi-stream, cross-functional initiatives.
• Expertise in planning, scheduling, risk management, and delivery execution.

2. Broadcast Media & Live Sports Knowledge

• Deep understanding of broadcast operations, workflows, playout, ingest, media processing, and IP/cloud video delivery.
• Ability to translate media technology concepts into practical delivery plans.
• Familiarity with industry SLAs, latency sensitivities, and live-event criticality.

3. Stakeholder & Client Management

• Ability to build trust and maintain strong relationships with customer stakeholders.
• Skilled in managing expectations, navigating difficult conversations, and communicating clearly.
• Diplomatic with the ability to balance customer needs with internal constraints.

4. Communication & Interpersonal Skills

• Clear and concise communicator across technical and non-technical audiences.
• Strong presentation, negotiation, and documentation abilities.
• Skilled at simplifying complex information for decision-making.

5. Problem-Solving & Decision-Making

• Analytical mindset with the ability to break down complex issues quickly.
• Confident making decisions under pressure, especially during live service incidents.
• Ability to identify root causes, propose solutions, and drive corrective action.

6. Leadership & Team Collaboration

• Ability to lead, motivate, and guide cross-functional teams.
• Skilled at conflict resolution and fostering team alignment across diverse functions.
• Encourages accountability, ownership, and high performance.

7. Financial & Commercial Acumen

• Ability to manage project budgets, forecasts, and cost-control measures.
• Understanding of commercial implications of scope, timelines, and resource changes.
• Skilled in budget reporting, financial risk assessment, and cost optimisation.

8. Organisational & Planning Skills

• Highly structured and organised, with excellent time management.
• Ability to manage competing priorities in a fast-paced environment.
• Strong attention to detail with ability to see both macro and micro perspectives.

9. Continuous Improvement Mindset

• Ability to identify gaps in tools, processes, and workflows and propose improvements.
• Comfortable driving change management initiatives.
• Advocates for operational and product enhancements that improve service delivery.

10. Emotional Intelligence & Professionalism

• Composed under pressure, especially during escalations.
• High degree of self-awareness and empathy.
• Professional presence when interacting with senior stakeholders.

Ǫualifications

Project management qualifications (eg. PMP, Prince2 practitioner or Agile / Scrum Certification)

Experience

• 7+ years’ experience in project management or delivery management in the broadcast media or live sports industry.
• Demonstrated success managing complex, multi-stream projects involving cross-functional teams.
• Experience supporting service delivery operations within SLA/KPI-driven environments.
• Strong background in client-facing roles, including stakeholder management and escalation handling.
• Hands-on experience with broadcast workflows, including playout, ingest, media operations, or cloud/IP-based delivery systems.
• Experience overseeing project governance, documentation, reporting, and delivery quality control.
• Proven ability to manage budgets, forecasts, and resource allocation.
• Experience driving continuous improvement initiatives across tools, workflows, and/or processes.